Your new item is valuable and could be lost, stolen or damaged. Would you like to be able to come back to us for repair and replacement as close as possible to the original item.
If so, then Assetsure Valuable item insurance may be for you.
What's covered
  • Accidental Loss.
  • Accidental Damage.
  • Theft including Mugging.
  • Accidental Loss.
  • No Excess to pay if you have a claim.
Main Exclusions
  • Loss or damage occurring outside of the United Kingdom if you have been, or intend to be, away from the United Kingdom for more than 60 consecutive days.
  • Scratching, denting or cosmetic only damage.
  • Any loss or damage to Jewellery and Watches away from either your home or another private dwelling in the UK where you are staying temporarily, unless the item is: a) worn by you, or b) carried under your close personal control, or c) Kept in a locked safe, or d) Kept in a locked gym locker whilst you remain on the gym premises.
To be eligible for the Assetsure policy you must be able to confirm the following:
  • You are over 21 Years of Age.
  • You are normally resident in the United Kingdom.
  • You or the wearer of any item have no unspent Criminal Convictions.
For full terms and conditions please click here.
Important Note
You need to satisfy that this product is suitable for you and ensure that you do not already have insurance covering similar risks.
Important Note Demands & Needs
We do not specifically recommend products; You need to satisfy that this product is suitable for you and ensure that you do not already have insurance covering similar risks. This product meets the demands and needs of those who wish to ensure that their Jewellery is protected against a wide range of perils, such as accidental damage, theft and accidental loss.
Your premium includes insurance premium tax at the current rate
This insurance policy is arranged and sold by Assetsure which is a trading name of Hildon Park Limited. Hildon Park Limited are authorised and regulated by the Financial Conduct Authority under reference number 592997 to carry out the distribution of insurance products.
FREE WORLDWIDE DELIVERY 30 DAY RETURNS / 60 DAY EXCHANGE 5 YEAR WARRANTY 0% APR FINANCE UK HANDCRAFTED
FREE WORLDWIDE DELIVERY 30 DAY RETURNS / 60 DAY EXCHANGE 5 YEAR WARRANTY 0% APR FINANCE UK HANDCRAFTED
BLACK FRIDAY SALE ALL ITEMS REDUCED - FINAL BLACK FRIDAY PRICE
BLACK FRIDAY SALE ALL ITEMS REDUCED - FINAL BLACK FRIDAY PRICE
BLACK FRIDAY SALE ALL ITEMS REDUCED - FINAL BLACK FRIDAY PRICE
BLACK FRIDAY SALE ALL ITEMS REDUCED - FINAL BLACK FRIDAY PRICE
BLACK FRIDAY SALE ALL ITEMS REDUCED - FINAL BLACK FRIDAY PRICE
BLACK FRIDAY SALE ALL ITEMS REDUCED - FINAL BLACK FRIDAY PRICE
BLACK FRIDAY SALE ALL ITEMS REDUCED - FINAL BLACK FRIDAY PRICE
BLACK FRIDAY SALE ALL ITEMS REDUCED - FINAL BLACK FRIDAY PRICE
BLACK FRIDAY SALE ALL ITEMS REDUCED - FINAL BLACK FRIDAY PRICE
BLACK FRIDAY SALE ALL ITEMS REDUCED - FINAL BLACK FRIDAY PRICE
BLACK FRIDAY SALE ALL ITEMS REDUCED - FINAL BLACK FRIDAY PRICE
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RETURNS AND REFUNDS

RETURNS AND REFUNDS

I want to return an item
Returns & refunds policy
Orders to European Union – taxes and duties
Orders to Australia – taxes and duties
Repair Q&A
Resizing Q&A

CONTACTING US

CONTACTING US

Contact us
How do I contact you?
What are your opening times?
Do you have a shop?
What are your response times?
How do I check my order?
PR, media & news contact information
Formal complaint policy and procedure
Where is my order confirmation?
Corporate accounts
How do I amend my order?

DELIVERY & DISPATCH

DELIVERY & DISPATCH

Free Worldwide Delivery
Next day & Same day delivery
Click & Collect with HubBox
Where is my order?
What happens if I am not in when the jewellery arrives?
What time of day do you deliver?
How long does it take you to dispatch jewellery?

SUSTAINABILITY

SUSTAINABILITY

Our commitment to sustainability
Sustainable & ethical lab grown diamonds
Carbon offsetting
Conflict-free diamonds
Lab Diamonds vs Mined Diamonds
What are sustainable diamonds?
What is the most ethical engagement ring?

PACKAGING

PACKAGING

Exclusive packaging & presentation
Is the jewellery sent in plain packaging?
Our personalised gift message cards

PRODUCT INFORMATION

PRODUCT INFORMATION

Product measurements
How can you offer such big savings?
What diamond qualities do you use?
Is your jewellery nickel free?
Insurance valuation certificates
Are your diamonds conflict free?
Are your items hallmarked?
5 year guarantee?
Diamond weight and diamond sizes
Diamond engagement rings & the diamond qualities used
Jewellery insurance
Our 9K gold chains – elegant and astonishingly STRONG!
How do you measure diamond quality? The Four Cs
Do you repair items?
Do you engrave jewellery?

PLACING AN ORDER

PLACING AN ORDER

How do I know it’s safe to order?
Finance information
Problems while placing an order

CERTIFICATES

CERTIFICATES

Diamond certificates
IGI certificates
SKD certificate
GIA certificates
IGL certificates

JEWELLERY GUIDES

JEWELLERY GUIDES

What is rose gold?
Caring for your jewellery
Ring sizes & rings sizers
Watch a ring being made
What is 18K Gold Vermeil?
White gold vs platinum
White gold vs yellow gold
NAJ.co.uk – The National Association of Jewellers
Ring buying guide
5 Best jewellery hacks

NEW CUSTOMERS

NEW CUSTOMERS

How can I pay?
How do I check my order?
I have forgotten my password
Discount vouchers and coupons

GEMSTONE GUIDES

GEMSTONE GUIDES

All Gem guides and buying advice
Amethyst facts & tips
Aquamarine facts & tips
Blue sapphire facts & tips
Blue topaz facts & tips
Diamond facts & tips
Emerald facts & tips
Garnet facts & tips
Opal facts & tips
Pearl facts & tips
Peridot facts & tips
Pink sapphire facts & tips
Ruby facts & tips
Tanzanite facts & tips
White Lab Grown Diamonds facts & tips
Blue Lab Grown Diamonds facts & tips
Pink Lab Grown Diamonds facts & tips
Yellow Lab Grown Diamonds facts & tips

UPGRADING QUESTIONS

UPGRADING QUESTIONS

Upgrading size/carat weight
Upgrading clarity/sparkle
Upgrading setting
Member of the National Association of Jewellers
One of the best companies to work for according to The Sunday Times
Butterfly Mark
Professional Jeweller Awards 2022 Winner
Professional Jeweller Awards 2023 Finalists
The United Kingdom Weddings and Honeymoons Awards 2024 Finalists
OUR COMPANY
HELP & SUPPORT
CUSTOMER SERVICE

Copyright © 2025. All Rights Reserved.
| Registered in England and Wales Co No. 05736216
Regalian Ltd t/a The Diamond Store is a credit broker for the purpose of introducing credit provided by the lender Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC, Authorised and Regulated by the Financial Conduct Authority, and PayPal Credit is provided by PayPal. PayPal Credit is a trading name of PayPal UK Ltd, 5 Fleet Place, London, United Kingdom, EC4M 7RD. Regalian Ltd is authorised and regulated by the Financial Conduct Authority with registration number 731102. are Authorised and Regulated by the Financial Conduct Authority. We are a credit broker, not a lender – credit is subject to status and affordability, and is provided by a panel of lenders of whom we have a commercial relationship. Terms & Conditions Apply. Credit is provided subject to age and status. Minimum spend applies. PayPal Pay in 3: PayPal Pay in 3 is not regulated by the Financial Conduct Authority. Pay in 3 eligibility is subject to status and approval. 18+. UK residents only. Pay in 3 is a form of credit, may not be suitable for everyone. Use may affect your credit score or make credit less accessible or more expensive for you. Consider if affordable for you. See product terms for more details.

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Our Returns Policy

We want you to feel completely confident when you shop with us. That’s why we offer FREE 30-day returns for refunds and 60-day exchanges across the UK and Northern Ireland.

If you’ve ordered a ring smaller than a size J or larger than a size Q, don’t worry — these are custom sizes, but we’re still happy to offer a free exchange or resizing if the fit isn’t quite right.

Cancelling an Order Before Dispatch

Changed your mind? No problem — you can cancel your order anytime before it’s been dispatched.

Just reach out to our friendly team via Live Chat, by email at customerservice@thediamondstore.com, or give us a call on 0345 084 1200 (or +44 345 084 1200 if calling from outside the UK). Please have your order number handy to help us assist you as quickly as possible.

Product Measurements

Please note that for rings smaller than size J or larger than size Q, the width may vary slightly (up to 10%) due to the crafting process. If you need any adjustments, we’re happy to help.

Damaged or Defective Items

If your item arrives damaged or defective, we’ll make it right — fast. We’ll either repair or replace it at no cost to you, or provide a refund once it’s been assessed by our head jeweller.

Our standard returns policy is 30 days to return, and 60 days to exchange.

Our 5 Year Warranty.

We stand by the quality of our jewellery. That’s why all our pieces come with a 5-year warranty against defects in materials or craftsmanship. Every item is also fully hallmarked according to UK legislation, confirming its authenticity and origin.

How Refunds Work

Once we’ve received and inspected your returned jewellery, we’ll process your refund right away and email you to confirm. Depending on your bank or payment provider, it may take 3 to 5 working days to show up on your statement.

We’ll always refund you via the same method you used to make your purchase — whether that was credit or debit card, PayPal, Pay4Later Finance, bank transfer, or another option.

To avoid delays, make sure to include the returns label print-out with your parcel. This helps us identify your return quickly.

Ethically Sourced Diamonds

We’re proud to say that all our diamonds are conflict-free and fully compliant with United Nations regulations. When you buy from us, you’re choosing ethical beauty.

Need Help? Get in Touch

We’re here whenever you need us.

📧 Email us: customerservice@thediamondstore.com or returns@thediamondstore.co.uk

📞 Call us: 0345 084 1200 (UK) or +44 345 084 1200 (International)

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