RETURNS AND REFUNDS

I want to return an item
Returns & refunds policy
Orders to European Union – taxes and duties
Orders to Australia – taxes and duties
Repair Q&A
Resizing Q&A

CONTACTING US

Contact us
How do I contact you?
What are your opening times?
Do you have a shop?
What are your response times?
How do I check my order?
PR, media & news contact information
Formal complaint policy and procedure
Where is my order confirmation?
Corporate accounts
How do I amend my order?

DELIVERY & DISPATCH

Free Worldwide Delivery
Next day & Same day delivery
Where is my order?
What happens if I am not in when the jewellery arrives?
What time of day do you deliver?
How long does it take you to dispatch jewellery?

SUSTAINABILITY

Our commitment to sustainability
Sustainable & ethical lab grown diamonds
Carbon offsetting
Conflict-free diamonds
What are sustainable diamonds?
What is the most ethical engagement ring?

PACKAGING

Exclusive packaging & presentation
Is the jewellery sent in plain packaging?
Our personalised gift message cards
Video messaging

PRODUCT INFORMATION

Product measurements
How can you offer such big savings?
What diamond qualities do you use?
Is your jewellery nickel free?
Insurance valuation certificates
Are your diamonds conflict free?
Are your items hallmarked?
5 year guarantee?
Diamond weight and diamond sizes
Diamond engagement rings & the diamond qualities used
Jewellery insurance
Prince Cut diamonds explained
Our 9K gold chains – elegant and astonishingly STRONG!
How do you measure diamond quality? The Four Cs
Do you repair items?
Do you engrave jewellery?

PLACING AN ORDER

How do I know it’s safe to order?
Finance information
Problems while placing an order

CERTIFICATES

Diamond certificates
IGI certificates
SKD certificate
GIA certificates
IGL certificates

JEWELLERY GUIDES

What is rose gold?
Caring for your jewellery
Ring sizes & rings sizers
Watch a ring being made
What is 18K Gold Vermeil?
White gold vs platinum
White gold vs yellow gold
NAJ.co.uk – The National Association of Jewellers
Ring buying guide
5 Best jewellery hacks

NEW CUSTOMERS

How can I pay?
How do I check my order?
I have forgotten my password
Discount vouchers and coupons

GEMSTONE GUIDES

All Gem guides and buying advice
Amethyst facts & tips
Aquamarine facts & tips
Blue sapphire facts & tips
Blue topaz facts & tips
Diamond facts & tips
Emerald facts & tips
Garnet facts & tips
Opal facts & tips
Pearl facts & tips
Peridot facts & tips
Pink sapphire facts & tips
Ruby facts & tips
Tanzanite facts & tips
White Lab Grown Diamonds facts & tips
Blue Lab Grown Diamonds facts & tips
Pink Lab Grown Diamonds facts & tips
Yellow Lab Grown Diamonds facts & tips

UPGRADING QUESTIONS

Upgrading size/carat weight
Upgrading clarity/sparkle
Upgrading setting