Where is my order?

When you make an order, our system receives an immediate notification. However, our Stockroom Staff can only check the availability of your item from Monday to Friday, 9am - 5pm. That's why we can only email you with a confirmation of the dispatch date during these times.

For example, if you place an order on our website over a weekend, we'll send you a dispatch update on Monday.

If you didn’t receive an order confirmation email

If you haven’t heard anything from us, please check your Junk Mail folder in your email. If you still haven’t received anything, please get in touch with us.

Checking your order status

You can check the status of your order by logging in with the email address and the password you created when you first placed an order with us. Login

If you’re waiting for an order that’s being made

If we are unable to dispatch your order immediately, we will email you with an estimated delivery date. Typically our alternative delivery times are 3 days, 5 days or 7-10 days.

We can only update you on your order if it has gone past the estimated dispatch date.

Please bear with us. As soon as your jewellery is ready, we will dispatch it to you and email you a delivery tracking number.

If your order is now overdue

We’re proud to say that we often deliver ahead of deadline. On rare occasions, however, we may run over an estimated dispatch date. If we have given you an estimated delivery date and it has passed, please email us on: customerservice@thediamondstore.com.