FREE WORLDWIDE DELIVERY 30 DAY RETURNS / 60 DAY EXCHANGE 5 YEAR GUARANTEE 0% APR FINANCE UK HANDCRAFTED
FREE WORLDWIDE DELIVERY 30 DAY RETURNS / 60 DAY EXCHANGE 5 YEAR GUARANTEE 0% APR FINANCE UK HANDCRAFTED
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How do I amend my order?

If you wish to amend your order (for instance, a change of address), please email us on: customerservice@thediamondstore.com

IMPORTANT: Please don’t forget to include your order number, and a detailed explanation of what you would like us to do, to speed up the process.

Our Response Times

Our Customer Service team works from Monday to Friday, 9am to 5pm, and we aim to respond to all emails within 48 business hours.

Butterfly Mark
Professional Jeweller Awards 2022 Winner
Professional Jeweller Awards 2023 Finalists
The United Kingdom Weddings and Honeymoons Awards 2024 Finalists
Member of the National Association of Jewellers
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NEXT DAY & SAME DAY DELIVERY

DPD Next Day for all UK & Northern Ireland orders. Same day courier London only

FREE NEXT DAY DELIVERY

We offer free next day delivery on many items with DPD, for all UK & Northern Ireland orders if ordered before 12pm UK time, Monday to Thursday (excluding bank holidays). Friday, Saturday & Sunday orders will be shipped the following Monday. Not all items are available for next day delivery. Due to the volume of products that we stock, we may need to handcraft a ring just for you or adjust the size of an item before sending it out. If we’re unable to dispatch your order immediately we’ll give you an estimated dispatch date. If you’re unsure, you can speak with a personal shopper to check availability before making a purchase.

SAME DAY DELIVERY

We now offer same day delivery on select items for £30 when you order by 2pm Monday to Thursday or by 11:30am on Friday. Our courier delivers to all London based postcodes – see if yours qualifies .

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