Returns and Refunds
We will work together to help find the perfect jewellery. As such it may be necessary for you to return items for exchange or refund. We will make this process as convenient as possible.
Returns Policy
We give you 30 days to approve your jewellery in the comfort of your home. When returning jewellery, please ensure items are returned as sent, with all packaging and tags attached. Jewellery must be unworn and not modified. Your normal statutory rights are not affected.
IMPORTANT NOTE ABOUT RINGS:
We are happy to accept returns on unworn Ladies Rings between the sizes of J to Q and Men's Rings between the sizes of R to W. Rings outside of these sizes become NON REFUNDABLE & NON EXCHANGEABLE. Our lifetime guarantee against defects however is not affected by ring size.
If you order the wrong ring size (mistakes can happen!) we are happy to make the ring for you in the new correct ring size for a fee of £15.
However, where we have made a ring especially for you, (Full Eternity Rings for example), these items of jewellery are non refundable and non exchangeable. We will of course confirm this with you when we receive your order and before we take full payment.
How do I return a item?
We need to issue you with a returns authorisation before you send us your jewellery . You can email us sales@thediamondstore.co.uk, or call on 0845 084 1200 (Monday - Friday 9am - 6pm) for your returns authorisation. Then send the item back by Royal Mail Recorded Delivery (trackable service) or Royal Mail Special Delivery (fully insured service) to the warehouse address that we give you.
We are not responsible for items that are sent to an incorrect returns address and or that have not been given authorisation for return.
Once we have received the jewellery we will confirm to you by email (or telephone) that your credit / debit card has been reimbursed with the full amount of money. It may take up to 5 days for the refund to appear on your card statement.
Please ensure no damage is caused to the jewellery whilst in your care.
Guarantee
You may return your order within 30 days for a full refund. Our products are fully guaranteed to be free from defects or bad craftsmanship and only of natural origins (unless clearly stated). All products are Hallmarked according to UK legislation which guarantees the materials have been passed by a UK government approved agency.
Conflict Free
Regalian Ltd T/A The Diamond Store confirms our diamonds to be free from funding conflict and in compliance with United Nations resolutions.
Reaching Us
If you need to reach us:
By emailing us: sales@thediamondstore.co.uk
Or by calling us on: 0845 084 1200.
Normal Trading Hours
Sales Department : 9am - 6pm Monday - Friday
Customer Services / Returns Authorisations: 9am - 6pm, Monday - Friday
We often work outside these hours so you are welcome to try us!
