Delivery
FREE WORLDWIDE DELIVERY ON ALL ORDERS!
We aim to send all jewellery within 24 hours of receipt of the order and whenever possible we will send your order in the next available mail out (Monday - Friday). We are confident that we can fulfil the majority of our orders within 7 working days. If you need to know the expected delivery date of an item, please call or email us. We will also work hard to meet any special delivery requirements you may have.
Once you have placed your order we will verify your credit card details and process your order. If your order is going to take us longer than 7 days to fulfil, we will let you know the expected delivery date by email before debiting your Credit Card.
Please keep the email that we send you in a safe place as it will contain your order number and you should quote this number when you contact us here at The Diamond Store.co.uk. We recommend that you print and and retain a copy of the order confirmation email.
We will of course inform you of the expected arrival date of your order before deducting any sums of money from your credit or debit card. Please be aware that full payment will be taken from your card when we have accepted your order and it is ready to be shipped, this payment will show on your statements as Regalian Ltd.
Our chosen way of getting your jewellery to you both quickly and safely is via the Royal Mail Special Delivery. This system enables us to guarantee to you delivery of your jewellery the day after we send it.
Once the jewellery has been dispatched from our offices you will be sent a further email containing a tracking number and full details of how to track your order through the Royal Mail special delivery service. All jewellery that we send this way is of course fully insured.
All of our jewellery comes presented in our exclusive Diamond Store Presentation Set .
We have clearly laid out policies to protect your consumer rights as well as a comprehensive and easy to understand return and refund policy.
If at anytime you need to contact us please:
Email us: sales@thediamondstore.co.uk
Or call us on: 0845 084 1200.
Please Note: We aim to answer all customer enquiries within 2 (working) hours and within a maximum of 2 days
Thank you for shopping with us.
Gary A Ingram
Managing Director - The Diamond Store.co.uk
